Con Ed Claims Forms

Message from Con Ed:

Con Edison understands being without power, even during normal times, is a real hardship. It’s even more difficult now because of COVID-19. To help we have expanded our claims policy for customers who lost power after the destructive tropical storm. Customers without power for 48 hours or more since Thursday can fill out a claims form to cover spoiled food, medication, or perishable commercial merchandise.

As stated on the municipal conference call, we have attached the Residential and Commercial claim forms to be used by the customers seeking reimbursement. For more information please visit: https://www.coned.com/en/services-and-outages/claim-form.

Thank You
Con Edison

Information from Altice

Service Restoration:  Trouble Shooting Tips

Once power has been restored to your home, your Optimum services should be back up and running.   If you experienced a loss of power, it is best to restart your equipment using the following steps:

• Unplug your equipment from its power source.
• Wait 30 seconds.
• Plug your equipment back into the power source.

If your service does not return after restarting, it is possible that:

• The power that feeds our network in your area comes from a different commercial power source than the power that feeds your home or business location or there is another issue relating to network power that needs to be addressed. We are coordinating with the electric companies to identify these issues and ensure prioritization of repair or restoration.
• There is damage to the Optimum network, like a downed utility pole or wire break, and our crews are proactively working to rectify this type of damage to restore service.

We have created the opportunity for customers check on service status online by doing the following: 

• Go to optimum.net/support/outage and sign in with Optimum ID and password. Next, under Support, located in the upper right corner, click "Service status"

Report Service Issues:

If you are experiencing a service issue, we have created four channels for you to advise us of your issue.  Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue:

• Visit optimum.net/support/outage
• Message Optimum at optimum.net/chat
• Send Tweet to @Optimumhelp
• Call (866) 950-3278

Request A Credit:

Customers may submit a request for a credit by completing the information at optimum.net/support/request-a-credit

Census 2020

As of July 15, 2020, Village of Buchanan’s response rate was 68.8%. In 2010, the Village’s response rate was 79.1%.

To complete the Census online, visit https://my2020Census/gov, by phone call (844) 330-2020 or mail in the paper form that you received back in March/April 2020. The census is available in 12 languages. The U.S. Census Bureau is bound by law to protect your answers and keep them strictly confidential.

The census asks 10 basic questions: name; number of people living or staying in your home on April 1, 2020; whether the residence is a house, apartment or mobile home; telephone number; sex; age; date of birth, Hispanic origin; race; relationship with other household members. The census will never ask for citizenship status.

Concerns that people may have which are prohibited by law include the following:

• The Census Bureau could tell their landlord they have more people living in their home than what is listed on their lease: FALSE
• A public benefits provider might decrease their access to health care, food, or other benefits based on their responses: FALSE
• Their location could be shared with police or other law enforcement: FALSE

El Censo 2020

A partir del 15 de julio de 2020, la tasa de respuesta de Village of Buchanan fue del 68.8%. En 2010, la tasa de respuesta de Buchanan fue del 79.1%.

Para completar el censo por el internet, visite https://my2020Census/gov; por teléfono llame (844) 330-2020 o envíe el formulario en papel que recibió en marzo / abril de 2020. El censo está disponible en 12 idiomas. La Oficina del Censo de los Estados Unidos está obligada por ley a proteger sus respuestas y mantenerlas estrictamente confidenciales. 

El censo hace 10 preguntas básicas: nombre; cantidad de personas que viven o se quedan en su hogar el 1 de abril de 2020; si la residencia es una casa, apartamento o casa móvil; número de teléfono; sexo; años; fecha de nacimiento, origen hispano; carrera; relación con otros miembros del hogar. El censo nunca pedirá el estado de ciudadanía.

Las preocupaciones que pueden tener las personas que están prohibidas por la ley incluyen lo siguiente:

• La Oficina del Censo podría decirle al arrendador que hay más personas viviendo en su hogar que las que figuran en su contrato de arrendamiento: FALSO
• Un proveedor de beneficios públicos podría disminuir su acceso a la atención médica, alimentos u otros beneficios en función de sus respuestas: FALSO
• Su ubicación podría compartirse con la policía u otras fuerzas del orden: FALSO

A Note from Our Mayor

The Village is fully staffed but we are conducting business by phone and email.  Staff is at Village Hall from 8:30 AM – 4:30 PM.  Please call if you need assistance.  We will notify the residents when the building is open to visitors.

Also, the Village of Buchanan will not approve the use of the Pavilion until further notice.

Also, the tax bills are now due July 21 2020. The original due date was July 1, 2020 but we were granted an extra 21 days by the Governor. 

Thank you for your understanding and patience at this difficult time. If you have any questions, please call or send us an email.  We are here for you. 

Be well Buchanan.
Theresa Knickerbocker, Mayor

Village Elections

The date of the village elections will be announced as soon as possible.

Westchester County Department of Health
Coronavirus (COVID-19) Fact Sheet

Westchester County’s Health Department has recently updated our fact sheet regarding COVID-19 (Coronavirus). Our office wanted to ensure that you had access to the most-up-to-date version.

If you have questions regarding this matter, please do not hesitate to reach out to Steve Bass, Director of Intergovernmental Relations for County Executive George Latimer. Steve can be emailed at: SBass@westchestergov.com

Click here to download the FACT SHEET.

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